Shipping:

1. Shipping Methods: Most orders ship within 5 business days and ship from our studio in Tallahassee, Florida. We work with reliable shipping partners to ensure prompt and secure delivery of your wholesale orders. The available shipping methods will be provided during the ordering process. Expedited shipping options may be available for urgent orders, depending on your location.

2. Shipping Costs: The shipping costs will depend on the size and weight of your order, as well as the destination. We strive to provide competitive shipping rates for our wholesale customers. 

3. Tracking: Once your order is shipped, we will provide you with a tracking number, allowing you to monitor the progress of your delivery. This will enable you to stay informed about the estimated delivery date and any updates regarding the shipment.

Returns and Exchanges:

1. Defective or Damaged Products: In the unlikely event that you receive defective or damaged products, please notify us within 48 hours of receiving your order. We may request supporting documentation, such as photographs, to assist with the evaluation. We will work with you to resolve the issue promptly, either by providing replacements, issuing a refund, or offering a credit towards future orders.

2. Returns and Exchanges: We understand that circumstances may arise where returns or exchanges are necessary. Please contact our wholesale team to discuss any return or exchange requests. Returns or exchanges will be evaluated on a case-by-case basis, taking into consideration factors such as the condition of the products and the reasons for the return or exchange.